Privacy Policy

Civira Style website is owned by Nitya Enterprises, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Civira Style, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Civira Style website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Civira Style, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via nityamartt@gmail.com

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to nityamartt@gmail.com.

Shipment Policy – CiviraStyle

At CiviraStyle, we are committed to delivering your orders efficiently and on time. Please read our shipment policy carefully to understand our delivery process.

1. Shipping Locations

We currently deliver across India. International shipping is not available at the moment.

2. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Time & Delivery

• Standard delivery: 5-7 business days (depending on the location).

• Express delivery: 2-4 business days (available for select locations at an additional charge).

• Delivery timelines may vary due to unforeseen circumstances such as weather, strikes, or logistical delays.

4. Shipping Charges

• Free shipping on orders above ₹999.

• A nominal shipping fee of ₹50-₹100 may be charged on orders below ₹999, depending on the location and order weight.

5. Tracking Orders

Once your order is shipped, a tracking ID and link will be shared via email and SMS. You can track your order in real-time.

6. Undelivered Orders

If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the courier may reattempt delivery or return the package to us. Additional charges may apply for re-shipping.

7. Lost or Damaged Shipments

• If your order is lost in transit, we will initiate a refund or replacement after verifying the issue with the courier service.

• If the product arrives damaged, please contact our customer support within 24 hours of delivery with clear images of the package and item.

Returns and Exchanges

Timeframe: Returns or exchanges are accepted within 7 days from the date of delivery. Replacements will be provided within 7 days after receipt

Reverse Shipment Fee: A fee of up to ₹150 per item may be deducted as per our Fair Usage Policy.

Return Pickup Attempts:

Return pickups will be attempted within 24–48 hours from the date of the request.

A maximum of three pickup attempts will be made.

Service Availability: Reverse pickup is subject to service availability in your area.

2. Refund Process

For COD Orders

Refunds will be processed to your payment account within 7-10 working days after the return pickup is completed.

For Prepaid Orders

Refunds will be credited to your original payment method within 7-10 working days after the return pickup is completed.